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Process Management

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The graduate level Business Process Management course required one main group project paper and presentation assignment. Four classmates each presented a company issue and the rest of the class could choose which issue to help solve. I chose to work with a Stryker team. The issue involved the relationship between a group at the corporate office, and those out in the field who were sent to fix items. The follow-up paperwork was not being received timely, mostly because of errors that required the paperwork be returned and resubmitted. As a group, we spoke to people in the department, looked at reports provided by the classmate leading the effort, and brainstormed ideas. We presented our ideas at the company to management and others involved, and submitted a final paper. This project would have been better as part of a full 12 week course. It was challenging to get the information we needed and set up meetings timely during six and a half weeks. The result is that Stryker has implemented the ideas presented in the paper. If you would like to read the paper, please click below:

Business Process Management

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